Private Policy

Ecocity Retail ("we," "our," or "us") respects your privacy and is committed to protecting it through this policy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from https://www.ecocityretail.co.uk/

1. Information We Collect

We collect the following types of information:

1.1. Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by our payment partners)

1.2. Non-Personal Information

We may collect technical data about your interaction with our website, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Device information (e.g., operating system)

1.3. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. Cookies are small files stored on your device to help us remember your preferences.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate about your orders, inquiries, or promotions (with consent)
  • Improve our website functionality and user experience
  • Comply with legal requirements and prevent fraud

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your data with:

  • Service Providers: Payment processors, shipping partners, and analytics tools.
  • Legal Authorities: If required by law or to protect our legal rights.

4. Data Retention

We retain your personal information for as long as necessary to:

  • Complete transactions
  • Meet legal or regulatory obligations
  • Resolve disputes and enforce agreements

5. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your data (except where retention is required by law).
  • Opt-Out: Unsubscribe from marketing emails by clicking "Unsubscribe" at the bottom of our emails.

To exercise your rights, contact us at info @ecocity.co.uk

6. Security

We implement industry-standard measures to protect your data, such as encryption and secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this policy from time to time. Changes will be effective immediately upon posting on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:
Email: info@ecocity.co.uk

This Privacy Policy complies with general privacy laws. If your shop operates internationally, consult a legal expert to ensure it adheres to laws like GDPR (EU), CCPA (California), or other regional regulations.