Shipping Policy
This policy applies to domestic Great Britain orders. This policy is designed to ensure that you are aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
A. SHIPPING COSTS
All shipping costs are included in the item price. Its FREE shipping on all orders UK and EUROPE
B. TRANSIT, HANDLING, AND DELIVERY
Order processing time is 1-3 working days (Monday to Friday).
Shipments are generally in transit for 3-9 working days (Monday to Friday).
The order deadline will be 4PM GMT LONDON
D. TRANSPORT COURIER
We deliver the Products to customers through renowned carriers DHL, FedEx, UPS, FlipXp.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place for the delivery of the order, please contact us within 24 hours of placing the order at info@ecocityretail.co.uk
F. CANCELLATION
If you change your mind before you receive your order, we can accept cancellations at any time before your order is shipped. If an order has already shipped, please see our refund policy.
G. PARCELS DAMAGED IN TRANSIT
If you find that a package is damaged in transit, if possible, please reject the package from the courier and contact our customer service. If the package was delivered without you being present, please contact customer service with the following steps.
Please note that, as we use secure courier shipping, we cannot process orders to P.O. Box addresses unless by specific arrangement – please contact us by telephone on +44 07300365270
There is more detailed information on shipping and delivery in our Terms and Conditions.
Ecocity Retail
Unit 1
Darlington street
Wolverhampton
WV1 4HJ
UK
International Delivery Information
We can ship to the following countries outside of the UK Mainland. If your country is not listed, please contact us for a delivery quote.
|
In addition to the UK: |
|
| UK Channel Islands | Italy |
| Andorra | Japan |
| Argentina | Jordan |
| Australia | Latvia |
| Austria | Liechtenstein |
| Belgium | Lithuania |
| Bermuda | Luxembourg |
| Brazil | Malaysia |
| Bulgaria | Malta |
| Canada | Monaco |
| Chile | Netherlands |
| Croatia | New Zealand |
| Cyprus | Northern Ireland |
| Czech Republic | Norway |
| Denmark | Poland |
| Estonia | Portugal |
| Finland | Singapore |
| France | Spain |
| Georgia | South Korea |
| Germany | Sweden |
| Gibraltar | Switzerland |
| Greece | Taiwan |
| Greenland | Turkey |
| Hong Kong | UK Channel Islands |
| Hungary | United Arab Emirates |
| Iceland | USA |
| Ireland | Vatican City |